How is Carrefour's
CSR METHOD
DEVELOPED?
Through its physical and intellectual capital, Carrefour leverages its business model to create value for its stakeholders and make a positive contribution to society. Carrefour sells products and services for consumers and food services professionals. In all its host regions, this process includes the direct or indirect purchasing of products, definition of specifications for the Group’s own‑brand lines, organisation of supply logistics and management of physical and online stores
Our business model
Our challenges
● New eating behaviours ● Consumer behaviours transformed by digital technology ● Duty to provide affordable healthy food An evolving agricultural model ● Limited natural resources ● More intense competitive pressure
Our asset
● Our skilled employees ● Responsible and multicultural approach ● Broad geographic footprint ● Ability to adapt to production and consumption modes
* includes taxes on energy products, financial transactions, and excise duties.
Governance of the food
TRANSITION AND CSR
CSR and food transition governance bodies
Governance of the food transition and CSR policies is exercised jointly by the Group Executive Committee, the Board of Directors and the CSR Committee. The Group Secretary General, the Strategy and Transformation department and country-based departments coordinate the roll-out of food transition and CSR programmes in a unified manner across the entire Group:
- the Group Executive Committee defines CSR strategy, policies and objectives, and measures CSR performance. The Executive Committee of each country rolls the strategy out at the local level;
- the Board of Directors approves the strategy drawn up by the Executive Committee and evaluates its implementation. In 2019, during meetings with the dedicated CSR Committee, the Board deliberated on financing for agricultural projects, reducing and ecodesigning packaging (Group packaging strategy, draft e-commerce strategy – Loop by Carrefour, innovation platform – (RE)SET), combating food waste (partnership with Too Good To Go), transparency (Blockchain) and the deployment of Nutri-Score;
- the Group Secretary General oversees implementation of the food transition throughout the Group. He is in charge of the Food Transition Advisory Committee. The Group Secretary General coordinates the roll-out of the food transition on a consistent basis across all countries;
- the Group Strategy department is tasked with defining and implementing the objectives of the “Carrefour 2022” strategic plan, which includes the objectives relating to the food transition for all.
The un's sustainable
DEVELOPMENT GOALS
Carrefour supports the 17 Sustainable Development Goals (SDGs) that were set by the United Nations at its conference in Rio de Janeiro in 2012 to meet the urgent environmental, political and economic challenges facing the world. Carrefour adheres in particular to seven priority SDGs to which it contributes by means of its various CSR policies and its food transition for all strategy. The Group’s objectives, particularly those associated with its CSR and Food Transition Index, are aligned with these priority SDGs.
For more details, see Carrefour.com and the CSR report: “Summary of targets and extrafinancial performance”. Tables of their equivalents for the Global Reporting Initiative (GRI) and the Sustainability Accounting Standards Board (SASB) are given in the appendix of this same document.
01. NO POVERTY
Contribution to SDG
→ Carry out food aid initiatives to make the most of unsold items in stores: support for food banks and associations. The food donated by Carrefour in 2022 represented the
equivalent of 45 million meals.
→ Work towards the responsible food transition with the Carrefour Foundation.
Group Goals
→ Contribute to the responsible food transition by leveraging sustainable and responsible agriculture, inclusive anti-waste initiatives and a societal commitment (Carrefour Foundation).
02. ZERO HUNGER
Contribution to SDG
→ Reduce food waste through three focus areas: in-store measures (e.g., Too Good To Go), partnerships with suppliers (e.g., review of use-by and durability dates of more than 400 Carrefour products) and consumer awareness (e.g., “Zero Gaspi” events).
Group Goals
→ 50% reduction in food waste by 2025 vs. 2016.
→ 100% of countries implement an annual Act For Food communication programme.
03. GOOD HEALTH AND WELL-BEING
Contribution to SDG
→ Offer nutritional products in stores and use the Nutri-Score labeling system to help consumers eat healthy, balanced meals regardless of their dietary requirements.
→ Implement a set of requirements and procedures to guarantee the quality and compliance of the products sold.
→ Safeguard the health and well-being of all employees.
Group Goals
→ Ensure the quality and safety of Carrefour products.
→ All countries to have rolled out a Healthier Diet action plan.
→ Remove 2,600 tonnes of sugar, 250 tonnes of salt and 20 new controversial substances (120 in total since 2018).
04. QUALITY EDUCATION
Contribution to SDG
→ Promote the hiring of interns and work-study trainees, particularly in disadvantaged areas.
→ Promote the employment of people with disabilities.
→ Develop a proactive policy to promote diversity of backgrounds.
Group Goals
→ 15,000 people with disabilities in the workforce by 2026 (up 50% vs. 2022).
→ All employees trained in digital by 2024.
05. GENDER EQUALITY
Contribution to SDG
→ Promote diversity, notably through the Diversity Charter signed in 2004, in a commitment to give everyone in all countries the same opportunities in terms of career development and recruitment. The day-to-day actions taken as part of this commitment include promoting gender equality in the workplace, integrating people from diverse backgrounds and people with disabilities, and combating all forms of discrimination and harassment.
Group Goals
→ 35% women among the Top 200 managers by 2025.
→ Maintain maturity levels in all countries according to GEEIS guidelines.
06. CLEAN WATER AND SANITATION
Contribution to SDG
→ Raise awareness, train and monitor textile industry suppliers on the management and efficiency of processes that consume water and chemicals through the Clean Water Project launched in 2016.
→ Reduce the use of pesticides (organic farming and agroecology) and develop more environmentally-friendly certified products (EcoLabel).
Group Goals
→ Teams at all the production sites of key integrated textile suppliers are trained and working on corrective plans.
→ All Carrefour Quality Lines products feature Agroecology labels by 2025.
→ 50,000 partner producers by 2025, including organic producers and agro-ecological producers.
07. AFFORDABLE AND CLEAN ENERGY
Contribution to SDG
→ Improve the energy efficiency of stores and develop the use of renewable energies.
→ Reduce the greenhouse gas emissions associated with the Group’s activities, and engage all stakeholders, and more particularly suppliers, in the low-carbon transition.
Group Goals
→ Carbon neutrality for stores by 2040 (reduce GHG emissions (scopes 1 and 2) by 30% by 2025, 50% by 2030 and 70% and by 70% by 2040).
→ Carbon neutrality for the Group’s e-commerce activities by 2030.
08. DECENT WORK AND ECONOMIC GROWTH
Contribution to SDG
→ Promote social and ethical responsibility through our purchasing policy and business relationships. Carrefour has specific purchasing rules and integrates social, environmental and ethical criteria into its business relationships. The Group notably ensures compliance with human rights principles in its supply chains and promotes fair compensation for all parties, via fair trade products, long-term partnerships and initiatives like C’est qui le patron ? (Who’s the Boss?) .
Group Goals
→ All of our supply plants located in at-risk countries must undergo a compliance audit.
09. INDUSTRY, INNOVATION AND INFRASTRUCTURE
Contribution to SDG
→ Support our suppliers through financing (crowdfunding, financing entities) and three-way and/or long-term contracts (e.g., organic producers, CQL).
→ Promote innovation relating to the food transition, particularly through the Food Transition Pact.
Group Goals
→ Help 3,000 producers in France with organic farming, or with the transition to organic production, by 2022.
→ Ensure 600 organic suppliers are signatories to the Food Transition Pact by 2030.
10. REDUCED INEQUALITIES
Contribution to SDG
→ Make our product range accessible to as many people as possible.
→ Provide more affordable organic, agroecological and local products.
→ Participate in the food transition by donating our unsold good.
→ Priority focus on food through the actions of the Carrefour Foundation.
Group Goals
→ Carrefour-branded products accounting for 40% of sales by 2026.
11. SUSTAINABLE CITIES AND COMMUNITIES
Contribution to SDG
→ Contribute to integration in city centers via our convenience formats.
→ Use a fleet of biomethane delivery vans in large urban areas and obtain noise certifications.
Group Goals
→ Reduce outbound transport carbon emissions by 20% compared with 2019.
12. RESPONSIBLE CONSUMPTION AND PRODUCTION
Contribution to SDG
→ Offer products in stores that contribute to the food transition for all, while supporting local suppliers and responsible practices (organic farming, environmental certifications, etc.) and ensuring transparency for consumers.
→ Reduce waste production and guarantee its recovery.
Group Goals
→ 15% of fresh food product sales generated by organic or agroecological products by 2025.
→ Key objectives of our animal welfare policy implemented in all countries by 2025.
→ Guarantee the transparency and traceability of Carrefour products.
→ 100% reusable, recyclable and compostable packaging for Carrefour-branded products by 2025.
→ Recover 100% of waste by 2025.
→ 50,000 local partners by 2025.
13. CLIMATE ACTION
Contribution to SDG
→ Reduce the greenhouse gas emissions associated with the Group’s activities, and engage all stakeholders, and more particularly suppliers, in the low-carbon transition.
→ Ensure that all new shopping center constructions and expansions of over 2,000 sq.m. are certified to BREEAM standards in France, Spain and Italy.
Group Goals
The following objectives have been approved by the Science Based Targets initiative:
→ Reduce GHG emissions (scopes 1 and 2) by 50% by 2030, and by 70% by 2040, compared with 2019.
→ Reduce product-related GHG emissions by 20 Mt compared with 2019.
→ Double fruit and vegetable supplies from ultra-local producers in Europe.
→ Grow sales of non-packaged products to €150 million by 2026.
14. LIFE BELOW WATER
Contribution to SDG
→ Participate in the development of sustainable fishing by developing an offering of more responsible seafood and aquaculture products.
Group Goals
→ 50% of fish sold by Carrefour sourced from sustainable fisheries by 2025 (Carrefour-branded and national-brand products).
→ 20,000 tonnes of packaging avoided by 2025 (since 2016), including 15,000 tonnes of plastic.
15. LIFE ON LAND
Contribution to SDG
→ Participate in the development of sustainable agriculture by expanding the range of products sourced from the organic farming and agroecology segments and supporting producers through long term partnerships.
→ Fight against deforestation linked to our sourcing, in particular for our priority raw materials (beef, palm oil, soy, cocoa, packaging and textile fibers) .
→ Reduce the environmental impact of our sites.
Group Goals
→ See goals 6 and 12.
→ Roll-out a Sustainable Forests action plan on deforestation-linked products by the end of 2025 (palm oil, wood and paper, soy, cocoa, packaging and textile fibers).
→ Deforestation-free” beef by 2030.
16. PEACE, JUSTICE AND STRONG INSTITUTIONS
Contribution to SDG
→ Fight against illegal fishing.
→ Tackle illegal deforestation.
→ Apply international conventions on working conditions in our supply chain.
→ Apply the European F-Gas legislation (refrigerants) in all our host countries.
Group Goals
→ See goals 14 and 15.
17. PARTNERSHIPS FOR THE GOALS
Contribution to SDG
→ Carrefour develops all of its action plans in conjunction with its stakeholders.
→ Part of the Consumer Goods Forum. As a member, the Group actively participates in coalitions on soy, wood and paper, palm oil, beef and plastic.
→ Alexandre Bompard now co-leads the coalition to combat deforestation.Group goals
→ 600 suppliers committed to the Food Transition Pact by 2030.
→ 50,000 local partner producers in 2025.
Group Goals
→ 600 suppliers committed to the Food Transition Pact by 2030.
→ 50,000 local partner producers in 2025.
ARTICLES
Analyser les risques
Carrefour a réalisé une analyse de risques financiers et extra-financiers à partir de son modèle d’affaires synthétiquement modélisé au chapitre 1.1.6 du document d’enregistrement universel 2019. Cette analyse prend en compte l’environnement des affaires, la stratégie et gouvernance, les opérations liées à ses activités et les aspects financiers du modèle d’affaires.
