Ethics and

RESPONSIBLE BUSINESS
CONDUCT

Transparency and ethics,

THE MAIN PILLARS OF
OUR BUSINESS PRACTICE

At Carrefour, doing our job well also means having a sense of responsibility and a professional conscience so as to decide on the best conduct and how to act in a way that is in the wider interest. Our ethical principles define the frame of reference in which we do our job as retailers. They play a part in developing a culture based on trust and integrity and on sharing this culture throughout the company.

These ethical principles help each employee to ask himself the right attitude to adopt, especially when faced with delicate situations that he may have to deal with. The Ethical Principles are distributed to all Carrefour employees and signed by all new arrivals.

This reference framework, which every employee must know and respect, includes the commitments made in the Universal Declaration of Human Rights, the eight fundamental conventions of the International Labour Organization (ILO), the guiding principles of the OECD, the UN Global Compact and the United Nations and the international agreement with the UNI renewed in 2015.

The ethical principles are as follows: respecting diversity, contributing to a safe and healthy working environment, favouring social dialogue, refusing all harassment and discrimination, selecting and treating suppliers objectively and fairly, developing transparent business relations, respecting commitments to partners, refraining from any agreement or unfair practice, ensuring the safety of people and property, protecting the company’s resources and assets, guaranteeing confidentiality, preserving the environment, being honest, individually and collectively, providing reliable and faithful reporting, avoiding conflicts of interest and refusing all forms of corruption.

Our alert system, which consists of a website and an outsourced telephone line, enables Carrefour employees, suppliers or service providers to alert Carrefour employees, suppliers or service providers in complete confidentiality to situations or behaviours that are in contradiction with our ethical principles.

Our tax policy:

COMPLIANCE WITH RULES
AND TRANSPARENCY

Carrefour raises awareness among its employees and partners to fight corruption. For example, by giving our employees a frame of reference as of 2010, with the “Our Ethical Principles” code of professional conduct. This code must be signed by each employee and establishes the refusal of corruption. It includes the main commitments stemming from the Universal Declaration of Human Rights and the conventions of the International Labor Organization.

These ethical principles help each employee to ask himself the right attitude to adopt, especially when faced with delicate situations that he may have to deal with. The Ethical Principles are distributed to all Carrefour employees and signed by all new arrivals.

This reference framework, which every employee must know and respect, includes the commitments made in the Universal Declaration of Human Rights, the eight fundamental conventions of the International Labour Organization (ILO), the guiding principles of the OECD, the UN Global Compact and the United Nations and the international agreement with the UNI renewed in 2015.

The ethical principles are as follows: respecting diversity, contributing to a safe and healthy working environment, favouring social dialogue, refusing all harassment and discrimination, selecting and treating suppliers objectively and fairly, developing transparent business relations, respecting commitments to partners, refraining from any agreement or unfair practice, ensuring the safety of people and property, protecting the company’s resources and assets, guaranteeing confidentiality, preserving the environment, being honest, individually and collectively, providing reliable and faithful reporting, avoiding conflicts of interest and refusing all forms of corruption.

Our alert system, which consists of a website and an outsourced telephone line, enables Carrefour employees, suppliers or service providers to alert Carrefour employees, suppliers or service providers in complete confidentiality to situations or behaviours that are in contradiction with our ethical principles.

CSR and food transition governance bodies

• have a team of tax experts who monitor changes in regulations on an ongoing basis

• ensure our operations comply with local tax regulations and do not have recourse to artificial schemes that could lead to tax evasion

• have a relationship with the tax authorities that is based on trust

• apply a policy of intra-group flow as per OECD principles

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